Skip to content

Support

How can we help?

Answers to the questions we get most. If yours isn't here, email us.

Contact

[email protected]

Tell us your device, its iOS version and, if you use Glow as a plugin, the host app. A short screen recording helps too.

Email support

Sounds

How do I load my own .syx tone banks?

Save the .syx file in the Files app: iCloud Drive, On My iPad or On My iPhone, or a USB stick.

In Glow, open PRESETS and tap IMPORT .SYX. Pick one or more files. Every tone in the bank appears in the list: tap a tone to hear it, then LOAD to use it. On iPad you can also drop a .syx file on the panel.

Glow reads classic 80s SysEx tone banks and single tone dumps.

Can I send tones to Glow over MIDI?

Yes. With RECEIVE SYSEX on in Setup, Glow accepts tone dumps and parameter changes on its MIDI channel. Turn on SEND PARAMETERS to send your edits out as SysEx, so a hardware unit can follow.

Plugin

How do I use Glow in GarageBand?

Add a new track and choose Instrument › Audio Units › Maxcommerce › Glow. Play it from the GarageBand keyboard or your MIDI keyboard. This works on iPhone and iPad.

In a small plugin view, Glow switches to a compact panel. Make the plugin view bigger to see the full panel.

How do I use Glow in AUM?

Add a channel, tap its input slot and pick Glow under Audio Unit Instruments. Then connect your MIDI keyboard to Glow in AUM's MIDI routing. Other AUv3 hosts work the same way.

MIDI

How do I connect a MIDI keyboard?

USB
Plug in any class-compliant MIDI keyboard, directly over USB-C or with a Lightning to USB camera adapter. Glow picks it up straight away.
Bluetooth
Open Setup, tap PAIR next to BLUETOOTH MIDI and choose your keyboard.
Network
On a Mac, open Audio MIDI Setup, show the MIDI Studio, open Network and connect to your iPhone or iPad.

Set MIDI CHANNEL in Setup to match your keyboard. In a host app, the host decides which MIDI goes to Glow.

What is Mac Link?

Mac Link lets the Glow tools on a Mac play Glow over Wi-Fi. It is off by default. Turn on MAC LINK in Setup and iOS asks once for local network access. Nothing is sent over the internet.

To play from a keyboard or music app on your Mac, use USB or network MIDI instead.

Playing

How do I change the keyboard size, or hide it?

Tap SIZE next to the keyboard to step through the three sizes, and HIDE to put it away. You can also pick S, M, L or OFF under KEYS in Setup.

Turn on AUTO-HIDE WITH MIDI KEYBOARD and the on-screen keyboard steps aside whenever a hardware keyboard is connected.

Can I change how the panel looks?

Yes. Open Setup and pick a SKIN: 80s, Classic or Era. Only the look changes; the sound stays exactly the same.

Purchase

Do I need to buy Glow twice for iPhone and iPad?

No. One purchase covers iPhone and iPad on the same Apple Account, and the AUv3 plugin is included.

How do I restore my purchase?

Glow has no in-app purchases, so there is nothing to restore inside the app. On a new device, open the App Store, tap your account picture, then Purchased, and download Glow again at no cost.

Your own presets and settings come back with your device backup.

System requirements

System
iOS 17 or iPadOS 17, or later
Devices
iPhone and iPad. One purchase covers both.
Plugin
Any AUv3 host, such as GarageBand or AUM
MIDI
Optional: USB, Bluetooth or network MIDI keyboard
Internet
Not needed. Glow works fully offline.